Series AB2BCustomer Support
B2B support requests buried in Slack channels have 4x longer resolution times than ticketed issues
Thena · Founded 2023 · Austin
Approach
AI layer that auto-detects support requests in Slack/Teams, creates tickets, routes to agents, and resolves common issues autonomously
Company
Thena
Total Raised
$25M
TAM
$10B
Target Market
B2B SaaS companies
Revenue Model
Per-seat SaaS
HQ
Austin
Founded
2023
Founder
KB
Kushal Byatnal
Previous exit: Freshworks
Investors
Lightspeed · First Round
Tags
AISupportSlackB2B SaaS